Manuals
This section contains the official library of manuals and instructions in PDF format for the CitiDirect electronic banking system. Step-by-step guides will walk you through selected topics: from the first login and basic configuration to advanced system modules. The instructions and practical tips will assist you in your daily work and help you use most of the CitiDirect system's capabilities.
- Login
- Transactions and Payments Management
- System and User Administration
- Financial Reports and Data Exchange
- Citi Payments Insights
- Citi Trade Portal \ eForms
Transactions and Payments Management
- Domestic Funds Transfer – Local Payment
- Domestic Funds Transfer – Local VAT Split Payment
- Domestic Funds Transfer – Tax Payment
- SEPA transfer
- Cross Border Funds Transfer
- Domestic Funds Transfer Batch
- Direct debit
- Standing instructions
- Domestic Funds Transfer – Electronic Postal Transfer
- Domestic transfer – Cash withdrawal at outlets of Poczta Polska
- Approve payments
- Release payments
- Copy payment
- Rejected payment - referred for correction
- Modifying payments
- Creating a new service request
- Deleting payments
System and User Administration
- Adding a Safeword card
- Delete MobilePass
- Deleting a User
- How to create a new user profile
- Activating a new user
- New user activation - FAQ
- Updating User Data
- How to add and modify user entitlements
- How to change a payment flow – a transaction authorization level
- CitiDirect Mobile Token Guide
- Security Manager – FAQ
- How to change the name of an account in CitiDirect
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