Contact
Skip to content
Polski
English

Contact for enterprises and corporations

The following telephone numbers and addresses are dedicated for enterprises and corporations.

trade-hero

   

CitiService

Your CitiService Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.
at: +48 22 690 19 81

email address: citiservice.polska@citi.com

Assistance services:
CitiService offers support regarding operational matters related to such aspects, as:

  • on-going account management (balance, operations on accounts, currency exchange, deposit interest rates, statements);
  • providing clarifications and responding to queries and complaints of Corporate Customers;
  • providing opinions and bank certificates;

HelpDesk CitiDirect Technical Support

Advisors are available Monday through Friday
between 8.00 a.m. and 5.00 p.m.
at: +48 22 690 19 81

email address: citidirect.poland@citi.com

  • By calling the CitiDirect Technical Support, you can obtain quick assistance regarding the use of the CitiDirect electronic banking system.

Corporate Card Services

Visa Business Cardholders
Advisors are available 24/7,
including weekends and public holidays,
at +48 22 692 26 62 or 800 120 111
Outside standard working hours, i.e., 5:00 PM - 8:00 AM, and on weekends, service is provided in English.

Card Program Administrators
CitiService advisors are available
to you on business days from Monday to Friday,
8:00 AM - 5:00 PM, at +48 22 690 19 81
email address: citiservice.polska@citi.com

By contacting the helpline, an Employee (Cardholder) has the ability to:

  • PIN changes
  • obtaining assistance with CitiManager access
  • blocking a card (e.g., in case of loss) - feature also available in CitiManager
  • performing other actions that can also be carried out using the CitiManager system

    • During standard working hours, infoline support is available in the following languages: Polish, English, Czech, French, Spanish, German, Romanian, Slovak, and Hungarian (the list of available languages may change in the future).

We remind you that the CitiManager system, also available as the CitiManager Mobile application, remains at your employees' disposal around the clock. We especially recommend this method of contact with the bank if you need to block a card. Card blocking can be performed in many languages, including Polish, from the system level:

  • Cardholder – using the Card Replacement option in the CitiManager system or the CitiManager Mobile application,
  • Card Program Administrator – editing option in the User Management tab in the CitiManager system.

 

Opinions and Certificates Team

Client Services: Preparation of opinions, certificates and other non-standard documents at the direct request of the client.

Auditor Services: Preparation of and responses to formal enquiries from auditors (statutory auditors) regarding the bank's clients.

Email address: opiniebankowe@citi.com

 

CitiFX Pulse Currency Platform

Advisors are available Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: +48 22 657 76 49

Assistance services:

  • CitiFX Pulse Advisors provide support regarding use of the CitiFX Pulse - Currency Platform system.

Reporting fraudulent transactions outside CitiService business hours

email address: alert.fraud@citi.com

Assistance services:

  • reporting fraudulent transactions outside CitiService business hours (i.e. Friday 5:00 p.m. through Monday 8:00 a.m.).  

Important locations

Customer Advocate for Corporate Customers

Your feedback is valuable to help us improve our products and services.

Send us your feedback

biznes